Joinery
5 years
The supplied Nulook warranty form covers the window and door product for five years from delivery—or installation where installed by the warrantor—subject to its terms and conditions.
Aluminium joinery warranty & care Information for looking after your windows and doors.
Warranty coverage can differ between joinery, glass, hardware, finishes and installation. Your project documents identify the products supplied and the terms that apply.
Warranty overview
Start with the warranty for your project.
The summaries below are a guide only. The full warranty documents and supplier terms for your particular job take precedence.
Glass
Supplier warranty
Glass coverage depends on the glass supplier and products used for your job. Contact us for the warranty details that apply to your project.
Hardware
Supplier warranty
Hardware and other components may have separate supplier warranties. Contact us with your job details so we can identify the terms that apply.
Warranty document
Nulook five-year warranty form.
The form explains the scope, conditions and exclusions of the Nulook product warranty. It also includes care and maintenance guidance for powder-coated and anodised joinery and glass.
The completed warranty and supplier documents issued for your project determine your coverage.
Care and maintenance
Regular cleaning helps protect the finish.
Follow the complete instructions in the warranty document and any care information supplied for your project.
Wash the complete frame.
Clean all powder-coated or anodised aluminium surfaces, including areas sheltered from rain. Use warm water, mild dishwashing detergent and a soft brush or grit-free cloth, then rinse thoroughly with clean water.
Clean at the recommended frequency.
The supplied guide recommends cleaning at least every six months in rural areas and every three months in urban, industrial, geothermal, high-pollution or coastal areas within 1 km of the sea. Higher-exposure areas should also receive a monthly cold-water wash.
Avoid damaging cleaners and tools.
Do not use abrasive tools, scrapers, razor blades or harsh solvent, acidic, alkaline or alcohol-based cleaners. Keep solvents away from glazing gaskets, laminated-glass edges and insulated-glass seals.
Look after the glass and drainage.
Wash glass with mild detergent or a suitable glass cleaner, rinse and dry it with a clean grit-free cloth or squeegee. Check that frame drainage remains clear.
Need help with a warranty issue?
Contact your local Nulook CHB team.
Have your property or job details ready and tell us what you have noticed.